1. Shipping Coverage
SatyaTerra currently ships across India. We deliver to all serviceable pincodes covered by our logistics partners. If your pincode is not serviceable, our system will let you know at checkout.
2. Dispatch & Processing
We usually ship the product within 24–48 business hours after receiving the order. You will receive a notification once your order is dispatched.
Please note that the tracking ID will be available under the ‘My Orders’ section only after dispatch, which is usually 24–48 business hours after placing the order.
3. Delivery Timelines
Transit times are determined based on your location, but generally it takes 4–5 working days to deliver the products to your doorstep once dispatched.
However, shipping timelines may vary during acts of nature, festivals, or unforeseen circumstances that may impact logistical planning.
4. Shipping Charges
| Order value | Shipping fee |
|---|---|
| Equal to or under ₹1,000 | Up to ₹49 |
| Above ₹1,000 (prepaid) | FREE |
As an operating guideline, orders equal to and under ₹1,000 shall carry a shipping charge of up to ₹49. If your order value is equal to or below ₹1,000 and the mode of payment is prepaid, you will be charged a shipping fee of up to ₹49.
No shipping charges are applicable on prepaid orders above ₹1,000. The applicable shipping charge is shown at checkout before payment. All prices and shipping fees are in Indian Rupees (INR) and are inclusive of applicable taxes.
5. Payment Modes
For orders above ₹1,000, only prepaid payment mode is available. Cash on Delivery (COD), where offered, is available only on eligible orders equal to or under ₹1,000 and to serviceable pincodes.
6. Order Tracking
Once dispatched, you can track your order in two ways:
- Click the tracking link in the dispatch notification we send you.
- Log in to your account and open the ‘My Orders’ section to see all your orders and their tracking status.
The tracking ID appears under ‘My Orders’ only after dispatch. Your internal order number (e.g. ST-2026-XXXX) is your primary reference for any support queries.
7. Delays
While we do our best to meet delivery estimates, shipping timelines may vary during the following events, for which SatyaTerra is not directly responsible:
- Acts of nature, severe weather, or natural disasters affecting logistics.
- Festivals or peak-season volumes.
- Government-mandated lockdowns, curfews, or restrictions.
- Incorrect or incomplete shipping address provided by the customer.
- Customer being unavailable at the delivery address despite repeated attempts.
- Local public holidays or strikes.
For any further clarification, please reach out to our customer support team and we will be happy to help — email care@satyaterra.com and we will investigate with the courier on your behalf.
8. International Shipping
We do not currently ship internationally. We're working on it — drop your email on the homepage newsletter to be notified when international shipping is available.
9. Contact Us
For any shipping-related questions or issues, please reach out:
SatyaTerra Customer Care
Email: care@satyaterra.com
WhatsApp: +91 98145 51010
Hours: 10am – 7pm IST, Monday to Saturday
Address: Delhi, India
This Shipping Policy is intended to comply with Easebuzz's merchant requirements. It should be reviewed by a qualified legal professional and updated with your actual logistics arrangements before going live.